Job Summary:

Wayfair, a global leader in e-commerce home goods, is seeking a dynamic and customer-focused E-commerce Sales & Support Specialist to join our fully remote team. In this role, you will serve as the primary point of contact for our online customers, providing exceptional support while driving sales through product knowledge and personalized recommendations. This is an exciting opportunity for individuals who thrive in a fast-paced digital environment and are passionate about creating remarkable customer experiences.

Key Responsibilities:

• Engage with customers via email, chat, and phone to provide assistance, resolve inquiries, and offer product recommendations.

• Support the sales process by understanding customer needs and guiding them to suitable products and promotions.

• Manage and track customer orders, returns, and exchanges, ensuring timely resolution and follow-up.

• Collaborate with cross-functional teams including Operations, Marketing, and Logistics to ensure smooth order fulfillment.

• Identify opportunities to upsell or cross-sell products while maintaining a customer-centric approach.

• Maintain accurate records of customer interactions in the CRM system.

• Contribute to continuous improvement by providing feedback on customer trends, challenges, and suggestions for enhancing the online experience.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal abilities.

• Ability to multitask and manage time effectively in a remote work environment.

• Basic knowledge of e-commerce platforms, online sales processes, and digital customer engagement.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.

• Strong problem-solving skills and attention to detail.

Experience:

• Minimum of 1–2 years of experience in customer service, e-commerce support, or sales-related roles.

• Experience working in a remote or digital-first environment is highly preferred.

• Familiarity with home goods, retail, or e-commerce industries is an advantage.

Working Hours:

• Full-time, 40 hours per week.

• Flexible schedule available to accommodate different time zones.

• Weekend or holiday shifts may be required occasionally.

Knowledge, Skills, and Abilities:

• Deep understanding of customer-centric sales approaches.

• Ability to navigate online platforms, including order management systems and digital tools.

• Strong organizational skills with the ability to prioritize tasks effectively.

• Empathy and patience when handling customer concerns.

• Adaptability to changing technology, policies, and processes.

Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive healthcare, dental, and vision coverage.

• 401(k) retirement plan with company matching.

• Generous paid time off and holidays.

• Professional development programs and training opportunities.

• Fully remote work with a flexible schedule.

Why Join Wayfair:

At Wayfair, we believe in delivering exceptional experiences to both customers and employees. You will be part of an innovative, growth-oriented team that values creativity, collaboration, and continuous learning. Enjoy the flexibility of remote work while contributing to a brand that transforms the way people shop for their homes globally.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and passion for e-commerce and customer service. Applications can be sent through the Wayfair Careers portal https://www.wayfair.com/careers or via email to us with the subject line: E-commerce Sales & Support – Remote Application.